Privacy policy

Privacy Policy

Last Updated: May 7, 2024

This Privacy Policy explains how SevernLighting (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from severnlighting.com (the “Site”).

By using our Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Information You Provide Directly

Name
Email address
Phone number
Billing and shipping addresses
Order details
Account login details (if you create an account)
Messages or content you submit through customer support or forms

Information Collected Automatically

When you browse our Site, we automatically collect:

IP address
Browser type
Device information
Pages viewed and actions taken
Cookies and tracking data (see Section 4)

Information From Third Parties

We may receive information from:

Shopify (our store platform)
Payment processors
Shipping carriers
Marketing or analytics partners

We treat all third-party information in accordance with this Privacy Policy.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide order updates and customer support
Verify payment and prevent fraud
Improve and personalize your shopping experience
Send marketing emails (only if you opt in)
Analyze website performance and usage
Comply with legal obligations

We do not sell personal information.

3. How We Share Your Information

We may share your information with:

Service providers, such as Shopify, payment processors, shipping partners, analytics providers
Marketing and advertising partners, where allowed
Legal authorities, if required by law
Business affiliates, in the event of a merger or business transfer

All partners are required to protect your information and only use it for the services they provide.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate the store
Remember your preferences
Analyze site traffic
Improve performance
Deliver relevant ads

You can control cookies in your browser settings, but disabling them may affect site functionality.

5. Data Security

We take reasonable technical and organizational steps to protect your information.
However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your information for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax requirements
Improve our services

When data is no longer required, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion
Opt out of marketing communications
Request a copy of your information
Restrict certain data uses

To exercise your rights, contact us at the email below.

You may unsubscribe from marketing emails at any time using the “unsubscribe” link.

We will never deny service or treat you differently for exercising your rights.

8. Children’s Privacy

Our Site is not intended for children under 13.
We do not knowingly collect children’s data.
If you believe a child has submitted personal information, please contact us so we can delete it.

9. International Users

Your information may be transferred and processed outside your country, including in the United States or China, where our service providers operate.

We use lawful safeguards when transferring data internationally.

10. Third-Party Links

Our Site may include links to external websites.
We are not responsible for their privacy practices.
We recommend reviewing their policies before providing any information.

11. Updates to This Policy

We may update this Privacy Policy periodically.
When we do, we will revise the “Last Updated” date above.

Continued use of the Site means you accept those changes.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: kay@severnlighting.com
WhatsApp: +86 18588763174
Hours: Mon–Fri, 9:00 AM–6:00 PM EST

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