PH5 Pendant Lamp

1. How long does shipping and delivery take?
Standard shipping typically takes 25-35 business days, depending on your delivery address. We are committed to ensuring every lamp arrives safely.

2. Do you offer expedited shipping?
Yes, we offer paid expedited shipping, but this service may not be available for oversized or custom items. If you require it, please contact our customer service team during checkout to arrange it.

3. What if the item is damaged during shipping?
We use professional, reinforced packaging for each chandelier to minimize shipping damage. If your item is damaged during shipping, please contact our customer service within 24 hours of receiving it and provide clear photos of the product and packaging. We will verify the issue and provide you with a solution as soon as possible.

4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact our customer service team to confirm whether your specific country is serviced.

5. Can I customize my order?
Of course. We offer customization options, including but not limited to color, number of lamp heads, or special mounting options for sloped ceilings. All custom services incur additional fees. Please contact our dedicated customer service team by email or phone before placing an order. We will provide solutions and quotes tailored to your specific needs.

6. Are your lamps suitable for use in the United States?
Yes. All lamps on our website fully comply with US electrical standards and operate at a standard voltage of 110V-120V.

7. Can I return an item if I don't like it?
Yes, we offer returns and exchanges. If you are not satisfied with your item, you may return it within 30 days of receipt. The item must be returned unused and in its original condition and packaging. Please note that custom items are not returnable. (Simplified version; please refer to our Refund Policy for full details.)

8. Is it difficult to clean and maintain?
This lamp is relatively simple to clean; simply wipe it regularly with a soft, dry cloth. Avoid using harsh chemical cleaners to avoid damaging the brass finish.

9. How heavy is the lamp? Do I need to reinforce the ceiling?
Lightweight, single-head pendant lamps generally do not require reinforcement. However, for larger pendant lights, we recommend consulting an electrician to ensure the ceiling can safely support its weight.

10. Can I customize the cord length of my fixture?
Yes, we offer custom cord lengths to accommodate specific room heights, especially for high ceilings. Please contact our customer service team to specify your specific needs before placing an order.

11. Are the LED bulbs dimmable with thyristors?
Thyristor dimmable: Please ensure that the LED bulbs you purchase are dimmable.

12. Is it a US company?
Yes, Severn Lighting is headquartered in the United States.

13. What are the materials and bulb types used in the fixture?
For specific specifications related to the primary uses of our pendant lights, please refer to the product details page for your selected product.

14. Is the fixture complex to install? Do I need a professional electrician?
Our fixtures come with detailed installation instructions. While installation is relatively simple for users with some DIY experience, we strongly recommend hiring a professional electrician for electrical safety and compliance with local regulations.

15. Where do you ship from?
Our offices are located in the United States, and our factories are located in Asia. All orders are shipped directly from our factories in Asia, ensuring efficient and reliable delivery.

16. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, PayPal), as well as other secure payment methods displayed at checkout.

17. How do I place an order?
You can order just like any other e-commerce site: select your desired items and add them to your cart. Then, proceed to the checkout page, fill in your shipping and payment information, and confirm your order.

18. Are there any discounts for new customers?
We are happy to offer new customers a 10% discount on their first order! Enjoy your shopping!

Pendant Light Installation Guide

一、Pre-Installation Preparation and Precautions

Safety First, Disconnect the Power
This is the most important step. Before beginning any installation work, be sure to locate your home's main electrical distribution box and turn off the circuit breaker for the circuit that this pendant light is connected to. This is to prevent electric shock during installation.

Tool Preparation
Before you begin, make sure you have the following tools:

• Screwdriver
• Wire strippers
• Tape measure
• Electric drill
• Pencil
• Insulating tape
• Ladder or sturdy scaffolding

Check the Pendant Light and Load Capacity
Check the dimensions: Before installation, use a tape measure to verify the dimensions of the pendant light to ensure it will fit your desired aesthetic and functional space, for example, without obstructing daily movement or activity.
Confirm the Load Capacity: Check that the pendant light's mounting base and screws can safely support the weight of the entire fixture. While the PH5 pendant light is not particularly heavy, a secure installation is essential for safety. Heavy pendant lights may require additional ceiling reinforcement.

二、Pendant Light Installation Steps

1. Determine the Installation Location
If you want to install it above a dining table or island, ensure it is centered and aligned for optimal visual effect.

2. Install the Base
Use a drill and screws to securely attach the pendant light base to the marked location on the ceiling. Ensure the base is fully secured and can support the full weight of the pendant light.

3. Connect the Wires
From the pre-installed ceiling cable, locate the live wire (usually black or red), neutral wire (usually white or blue), and ground wire (usually green or bare copper). Connect the corresponding wires of the PH5 pendant light to the ceiling cable. (Important Note: Proper ground connection is crucial to prevent electric shock.)

4. Secure the Light Fixture
Attach the PH5 pendant light body to the installed base. Tighten all screws to ensure the light fixture is securely suspended from the ceiling without any wiggle.

Mounting a Chandelier on a Sloping Ceiling

Pendant Light Installation Scene

Customization Services

At Severnlighting, we understand that every space holds unique dreams and personalities. Sometimes, standard sizes or colors just don't fully capture your vision. Therefore, we're proud to offer a comprehensive customization service, ensuring your lighting perfectly suits your needs and preferences. Whether it's adjusting the size or changing the color, we're committed to bringing your ideas to life.

How to Start Customizing Your Lighting

The customization process is simple. Simply email our customer service at support@severnlighting.com and provide details: based on an existing product on our website, an image of your desired lighting, a concept description, a clear definition of your desired color, and detailed dimensions.

Customization Process and Instructions

• Contact Us
• Share Your Design
• Payment
• Receive Feedback
• Approval and Production